General Terms and Conditions of Sale
Article 1 - Object
These general terms and conditions of sale govern all sales of products made on the website accessible at www.lesglobeschineurs.com, hereinafter referred to as “the Site”. They are concluded between Les Globes Chineurs, registered with the trade register under number [RCS Number], with its registered office at [Company Address], hereinafter referred to as “the Seller”, and any person making a purchase on the Site, hereinafter referred to as “the Customer”.
Article 2 -Products
The products offered for sale on the Site are Berber rugs, described and presented as accurately as possible. Photographs of the products are not contractual.
Article 3 - Prices
The prices of Berber rugs are indicated in euros all taxes included (VAT), excluding delivery charges. The amount of delivery charges is specified during the ordering process.
Article 4 - Order
The validation of an order on the Site constitutes a sales contract between the Customer and the Seller. The Customer declares that they have read and accepted these general terms and conditions of sale before placing their order. The order is confirmed by sending a confirmation email to the address provided by the Customer.
Article 5 - Delivery
Berber rugs are delivered to the address indicated by the Customer during the order process or in a pick-up point (Order under €500) within 5 or 10 working days after validation of the order. Delivery times are given as an indication and may vary depending on product availability and logistical conditions.
Article 6 - Right of withdrawal
In accordance with current legal provisions, the Customer has a period of 14 days from receipt of the rugs to exercise their right of withdrawal, without having to justify reasons or pay penalties. Return costs are borne by the Customer.
Article 7 - Payment
You can pay for your purchases online using a credit card. Online payments on the Les Globes Chineurs website are secure.
Ensuring payment security and confidentiality of information is crucial. Bank details are encrypted (rendered unreadable) at the time of transmission over the network. Encryption is indicated by a padlock symbol appearing in the browser. The transaction is processed by the online payment system Stripe, which stores the provided bank information (card number and expiration date) on its secure server.
No intermediary retrieves this data, not even the merchant site. Les Globes Chineurs does not store any information related to credit card payments.
A payment option in 3 interest-free installments is available through Klarna (refer to their terms on their website klarna.com)
Article 8 - Guarantees
Berber rugs benefit from the legal guarantee of conformity and the guarantee against hidden defects provided by law. For any complaint or request for information, the Customer can contact the Seller’s customer service using the contact details provided on the Site.
Article 9 - Protection of personal data
Personal data collected as part of the sale is processed in accordance with the privacy policy accessible on the Site.
Article 10 - Disputes and applicable law
In case of dispute, an amicable solution will be sought between the Customer and the Seller. In the absence of an amicable resolution, French courts shall have sole jurisdiction. These general terms and conditions of sale are governed by French law.